Ordering
Never too early to order!
ORDER HERE
Please understand that all cakes are made fully from scratch.
It takes a few days to make the magic happen!
Once the order is placed, you will receive an email to confirm the pick-up or delivery details.
The order will ONLY be confirmed once you’ve received day and time confirmation.
Last Minute Orders
We understand last minute celebrations happen, and we’d love to be part of it!
Most of the time we are able to accommodate last minute orders, but not always though…
Please message us, and we’ll do our best to accommodate your order.
Custom Orders
Feeling Creative!
If requesting a custom cake, please fill out the Custom Order Form!
We’ll get back to you within 48 hours.
Please keep in mind that custom orders must be placed at least 2 weeks in advance.
Cancellations
All Cancellations or changes in your order must be made in writing via email to: info@cakebyhelen.com
Cancellations are accepted minimum 5 days before the confirmed pick up date. Full refund will be issued.
Cancellations with less than 5 days notice, 50% of the payment will be refunded.
Cancellations with 48 hours or less notice, no refund can be issued.
Creating your cake is a multi-day process of ordering inventory, making, and designing. We are one chef team, therefore, in order to efficiently and ethically fulfill orders, we must begin this process days before your order is due.